1. Limited Warranty
2. How to obtain the warranty on my Kinyo products?
3. How long will it take to receive my product back once I submitted the RMA?
4. What should I do if I don't have the receipt and I need to request a RMA?
5. Can I bring the product to Kinyo office and pick it up?

1. Limited Warranty
Kinyo Company Inc. (KINYO) warrants this product to the original purchaser against defects in material and workmanship for a period of one (1) year from the date of purchase within the 50 states of the United States of America. KINYO will, at its option, repair or replace the defective product at no cost to you during the warranty period.

The warranty will not apply if the unit has been subject to cosmetic damage, accident, misuse, abuse, neglect, unauthorized alteration and modifications, undue electrical stress, damage due to acts of God or operated contrary to the instructions contained in the accompanying manual.

2. How to obtain the warranty on my Kinyo products?
Prior sending out your warranty card and the product, customers must request a Return Merchandise Authorization number (RMA) by downloading the RMA request form from www.kinyo.com, or contacting our customer representative at 1 (800) 735-4696. Once you complete the RMA request form, please send back via email to xxxxx@kinyo.com or via fax (626) 961-9114.

After the RMA is authorized, please write the RMA number on the outside of the package and ship at your expense with an insured carrier. Kinyo strongly recommends obtain a proof of delivery or tracking number for your package. Please include all items from the box (cables, stands, remote...etc.) along with the original packaging and secure the product in the box using bubble wrap, foam or other proper packing material when you prepare your shipment. Please send your package to:

ATTN: SERVICE DEPT.
KINYO CO., INC.
14235 LOMITAS AVE
LA PUENTE, CA 91746

3. How long will it take to receive my product back once I submitted the RMA?
Please allow Kinyo 7-15 business days to process your RMA request. If you haven’t heard from us regarding your request nor received your product after 15 business days, please contact our customer representatives for further assistance.

4. What should I do if I don't have the receipt and I need to request a RMA?
In order to verify that your product is still under warranty, you must provide a dated receipt with store information. Kinyo strongly suggests that you keep the original receipt from the purchase point along with the product instruction manual. If the product was received as a gift, you can ask the person who gave the gift to request a RMA for you.

5. Can I bring the product to Kinyo office and pick it up?
It is not recommended to drop off or pick up the RMA product directly from Kinyo office. Please contact our customer representative prior to the trip. Please keep in mind, an RMA request takes approximately 7-15 days to process and you must obtain a RMA number in order to start the process.